{"id":3682,"date":"2023-09-04T12:32:36","date_gmt":"2023-09-04T10:32:36","guid":{"rendered":"https:\/\/bnuto.cultura.gov.it\/information\/service-charter\/"},"modified":"2026-02-12T16:46:15","modified_gmt":"2026-02-12T15:46:15","slug":"service-charter","status":"publish","type":"page","link":"https:\/\/bnuto.cultura.gov.it\/en\/information\/service-charter\/","title":{"rendered":"Service Charter"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The Service Quality Charter responds to the need to establish principles and rules in the relationship between the administrations that provide services and the citizens who use them.<\/p>\n<p>It constitutes a true &#8220;pact&#8221; with users, a tool that allows them to learn about the services offered, the methods and standards promised, to verify that the commitments made are respected, and to express their evaluations, including through forms of complaint.<\/p>\n<p>The Charter is updated periodically.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_2 us_custom_af6a9b6a\" target=\"_blank\" href=\"\/wp-content\/uploads\/2023\/09\/BNU_carta-servizi_2023_def.pdf\"><span class=\"w-btn-label\">Open the service charter<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"The Service Quality Charter responds to the need to establish principles and rules in the relationship between the administrations that provide services and the citizens who use them. It constitutes a true &#8220;pact&#8221; with users, a tool that allows them to learn about the services offered, the methods and standards promised, to verify that the...","protected":false},"author":3,"featured_media":0,"parent":3595,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"category_page":[7],"class_list":["post-3682","page","type-page","status-publish","hentry","category_page-informazioni"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Charter | Biblioteca Nazionale Universitaria di Torino<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bnuto.cultura.gov.it\/en\/information\/service-charter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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