{"id":8434,"date":"2023-09-04T12:32:36","date_gmt":"2023-09-04T10:32:36","guid":{"rendered":"https:\/\/bnuto.cultura.gov.it\/charte-des-services\/"},"modified":"2026-02-17T12:53:43","modified_gmt":"2026-02-17T11:53:43","slug":"charte-des-services","status":"publish","type":"page","link":"https:\/\/bnuto.cultura.gov.it\/fr\/charte-des-services\/","title":{"rendered":"Charte des services"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>La Charte de qualit\u00e9 des services r\u00e9pond \u00e0 la n\u00e9cessit\u00e9 d&#8217;\u00e9tablir des principes et des r\u00e8gles dans les relations entre les administrations qui fournissent des services et les citoyens qui les utilisent.<\/p>\n<p>Elle constitue un v\u00e9ritable &#8220;pacte&#8221; avec les usagers, un outil qui leur permet de s&#8217;informer sur les services offerts, les m\u00e9thodes et les normes promises, de v\u00e9rifier que les engagements pris sont respect\u00e9s et d&#8217;exprimer leurs \u00e9valuations, y compris par des formes de r\u00e9clamation.<\/p>\n<p>La Charte est mise \u00e0 jour p\u00e9riodiquement.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_2 us_custom_af6a9b6a\" target=\"_blank\" href=\"\/wp-content\/uploads\/2023\/09\/BNU_carta-servizi_2023_def.pdf\"><span class=\"w-btn-label\">Ouvrez la charte des services<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"La Charte de qualit\u00e9 des services r\u00e9pond \u00e0 la n\u00e9cessit\u00e9 d&#8217;\u00e9tablir des principes et des r\u00e8gles dans les relations entre les administrations qui fournissent des services et les citoyens qui les utilisent. Elle constitue un v\u00e9ritable &#8220;pacte&#8221; avec les usagers, un outil qui leur permet de s&#8217;informer sur les services offerts, les m\u00e9thodes et les...","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"category_page":[7],"class_list":["post-8434","page","type-page","status-publish","hentry","category_page-informazioni"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Charte des services | Biblioteca Nazionale Universitaria di Torino<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bnuto.cultura.gov.it\/fr\/charte-des-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" 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